35bda Privacy Policy
Your personal information is our highest priority. Learn here in detail how 35bda collects, stores, and protects your information.
Table of Contents
1. Introduction and Scope
35bda ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We take our users' privacy very seriously and are committed to protecting their personal information.
This Privacy Policy ("Policy") describes in detail how we collect your information, how we use it, with whom we may share it, and how we keep it secure when you use the 35bda website (https://35bda.cam) and all related services.
By using our website or creating an account, you are considered to have fully accepted the terms of this Privacy Policy. If you have any objection to any part of this Policy, please refrain from using our platform.
Important: This policy applies together with the Terms and Conditions and Responsible Gaming policy. In the event of any conflict, the Terms and Conditions will take precedence.
2. Types of Information Collected
35bda collects various types of information as needed to provide our services. A detailed description of that information is given below:
2.1 Personally Identifiable Information
- Full name (in Bengali and English)
- Date of birth (for age verification — minimum 21 years)
- National ID number or passport number (for KYC verification)
- Email address
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay mobile banking number
- Transaction history (deposits and withdrawals)
- Wallet balance information
- Bonus and promotion related information
2.3 Technical Information
- IP address and geolocation data
- Browser type and version
- Device information (operating system, screen resolution)
- Session data and login timestamps
- Information obtained from cookies and similar technologies
2.4 Gaming Behaviour Information
- Play history and statistics
- Bet amounts and frequency
- Preferred game categories
- Time spent on the platform
3. Methods of Data Collection
35bda collects information through the following methods:
3.1 Direct Collection
We collect information directly from you when you register on our platform, verify your account, deposit or withdraw funds, or contact our support team. This information is provided voluntarily and is necessary for delivering our services.
3.2 Automatic Collection
When you visit our website, certain information is collected automatically. This includes cookies, web beacons, server logs, and similar technologies. This information helps us improve the website's performance and analyse user experience.
3.3 Through Third Parties
We may use trusted third-party services for identity verification (KYC), fraud prevention, and payment processing. These service providers operate under their own privacy policies and are not permitted to use your information beyond what our requirements allow.
4. Purpose of Data Use
35bda uses collected information only for specific, fair, and lawful purposes. We process your information for the following reasons:
- Account creation and management: Completing your registration, verifying your identity, and keeping your account secure.
- Processing financial transactions: Completing deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Service improvement: Analysing your preferences and behaviour to provide a better gaming experience.
- Security and fraud prevention: Ensuring account security, preventing unauthorised access, and detecting fraudulent activity.
- Legal compliance: Adhering to anti-money laundering (AML) and know your customer (KYC) regulations.
- Customer support: Responding to your questions, complaints, or requests and providing 24/7 live chat support.
- Promotional communications: With your consent, informing you about bonus offers, promotions, and new games.
- Responsible gaming: Identifying signs of excessive play and providing timely assistance.
Our commitment: 35bda never sells, rents, or transfers your personal information to third parties for financial gain. The sole purpose of using your information is to provide you with better service.
5. Sharing Information with Third Parties
In general, 35bda does not share your personal information with third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
To operate our platform, we work with trusted technology partners, payment processors, and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt). These partners are provided only the amount of information necessary for them to deliver their specific services.
5.2 Legal Obligations
In the case of a court order, government investigation, or anti-money laundering inquiry, necessary information may be provided to legal authorities. Such disclosure always follows legal process and is made only to legitimate authorities.
5.3 Business Transfers
In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify users before such a change occurs, and the new authority will remain bound by this Privacy Policy.
5.4 With Your Consent
Except in the circumstances described above, we will never share your information with third parties without your explicit consent.
6. Cookies and Tracking Technologies
The 35bda website uses cookies and similar technologies to improve user experience. Cookies are small text files stored on your device.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They keep your login session active, ensure security, and store form data. These cookies cannot be disabled because the website does not function correctly without them.
6.2 Functionality Cookies
These cookies remember your preferences — such as language settings, the last game played, and layout preferences. They make each of your visits more personalised.
6.3 Analytical Cookies
We use analytical cookies to analyse website traffic and understand user behaviour. This information is collected in aggregate form and is not used to identify any specific individual.
You can control or delete cookies at any time from your browser settings. However, disabling certain cookies may cause some features of the website to not work correctly.
7. Data Storage and Security
35bda follows industry-leading security measures to keep your information protected.
7.1 Encryption and Security Measures
- SSL/TLS encryption: All data transmissions are protected by SSL encryption.
- Data encryption: Stored sensitive information is encrypted using industry-standard encryption algorithms.
- Two-factor authentication: An additional layer of security for account access.
- Firewall and intrusion detection: Protection against unauthorised access and cyber attacks.
- Regular security audits: Regular security assessments conducted by third-party experts.
7.2 Data Retention Period
We retain your information for as long as your account is active or as necessary to provide our services. Even after an account is closed, information may be retained for as long as needed to meet legal obligations, resolve disputes, or enforce agreements.
7.3 Security Breaches
If a security breach occurs that puts your personal information at risk, we will notify you by email as quickly as possible and take the necessary steps.
8. User Rights
Every user of the 35bda platform has the following rights regarding their personal information:
8.1 Right to Access
You can find out at any time what information we have collected about you, for what purpose it is being used, and with whom it has been shared. Contact our support team to obtain this information.
8.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request that it be corrected. We will update it as quickly as possible after a verification process.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, if there are legal obligations or active disputes, this request may not be fully fulfilled.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes. For example, you can opt out of receiving promotional emails.
8.5 Right to Withdraw Consent
For any information processed on the basis of your consent, you may withdraw that consent at any time. This will not affect the validity of consent given previously.
To exercise your rights: Contact us to exercise any of the rights above: [email protected] or through 24/7 live chat. We typically respond within 30 days.
9. Protection of Minors
35bda is a responsible gaming platform. Our services are only for individuals aged 21 or above. We never intentionally collect personal information from minors.
Age verification is mandatory during the registration process. If we suspect that a user is under 21 years of age, their account will be suspended immediately and all stored information will be deleted.
If you believe a minor is using our platform or has provided their information, please notify us immediately at [email protected].
To learn more about responsible gaming, please visit our Responsible Gaming page.
10. Policy Changes
35bda may update this privacy policy from time to time. The policy may be updated due to changes in services, legal requirements, or business operations.
10.1 Notification of Changes
If there are any significant changes to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- A prominent notice will be displayed on the website.
- The "Last Updated" date on this page will be changed.
10.2 Consent to Changes
If you continue to use the platform after the updated policy takes effect, you will be considered to have accepted the new terms. If you do not agree to the changes, you may request to close your account at any time.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 live chat support in Bengali
We generally respond to your requests within business days. For complex matters, a response may take up to 30 days.
Your information is secure
35bda keeps you safe with SSL encryption and fair play assurance. Our support team is always ready for any questions.